1. Fourteen-day free trial
AgentClose Pro includes a 14-day free trial when offered at checkout. You are not charged during the trial. Unless canceled before the trial ends, the subscription begins and renews at the price and interval shown at checkout.
2. Cancellation
You may cancel through the customer billing portal or by contacting support@apibridge.cc. Cancel before the trial or renewal date to avoid the next charge. Cancellation stops future renewals; access normally continues until the end of the current trial or paid billing period.
3. Refund eligibility
Subscription charges for a billing period that has started are generally non-refundable, except where required by applicable law. We will review requests involving:
- Duplicate or clearly incorrect charges.
- A charge made after a timely cancellation.
- A material service failure that prevented meaningful use during the paid period.
- Any refund right required by applicable law.
Requests based only on unused time, failure to cancel before renewal, or exceeding a plan limit are normally not eligible.
4. How to request a refund
Email support@apibridge.cc within 14 days of the charge. Include the account email, Creem order or transaction ID, charge date, and reason for the request. Never send full card details or security codes.
We aim to respond within three business days. We may ask for information needed to verify the purchase or investigate service availability.
5. Refund processing
Creem is the merchant of record and processes approved refunds to the original payment method. Bank and card-network processing times vary. Taxes and currency conversion are handled according to Creem’s checkout terms and applicable law.
Nothing in this policy limits rights that cannot be excluded under applicable law.